Return policy
Cancellation
We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns
We accept returns of products. Customers have the right to request a return within 30 days of product delivery.
To qualify for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging. To complete your return, we will need a receipt or proof of purchase. Please ask our customer service to send the package to the correct address.
Notes
Custom or personalized items are not entitled to a 30-day refund.
If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific charges are based on the courier company you choose.
If the goods received are damaged or out of order for our reasons, the consumer does not have to pay the shipping costs.
No restocking fees will be charged to the consumer for returning a product;
Refunds
Once your return is received and verified, we will send you an email acknowledgement of receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and the amount will be automatically refunded to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company; it may take a while for your refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is booked. If you have done all of this and you still have not received your refund, please contact us at support@breaking-rocks.com
If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific charges are based on the courier company you choose.
If the goods received are damaged or out of order for our reasons, the consumer does not have to pay the shipping costs.
Please contact our customer service at: support@breaking-rocks.com for the return address.
We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns
We accept returns of products. Customers have the right to request a return within 30 days of product delivery.
To qualify for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging. To complete your return, we will need a receipt or proof of purchase. Please ask our customer service to send the package to the correct address.
Notes
Custom or personalized items are not entitled to a 30-day refund.
If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific charges are based on the courier company you choose.
If the goods received are damaged or out of order for our reasons, the consumer does not have to pay the shipping costs.
No restocking fees will be charged to the consumer for returning a product;
Refunds
Once your return is received and verified, we will send you an email acknowledgement of receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and the amount will be automatically refunded to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company; it may take a while for your refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is booked. If you have done all of this and you still have not received your refund, please contact us at support@breaking-rocks.com
If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific charges are based on the courier company you choose.
If the goods received are damaged or out of order for our reasons, the consumer does not have to pay the shipping costs.
Please contact our customer service at: support@breaking-rocks.com for the return address.
