Privacy Policy

1. INTRODUCTION

Welcome to Superschoenen's Privacy Policy. At Superschoenen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data. By using our website and services, you consent to the practices described in this policy.

Effective Date: This Privacy Policy is effective as of December 14, 2018. We may update this policy from time to time, and any new versions will supersede previous ones.

2. INFORMATION WE COLLECT

2.1. Data Processing Overview

We collect and process your data only for the purpose of improving our services and ensuring smooth operations. We do not share your data for commercial purposes with third parties.

2.2. Webstore Software

Shopify

Our webstore is built on Shopify software. We share personal data related to our services with Shopify, which is committed to data security through SSL encryption and robust password policies. Regular backups are performed to prevent data loss.

2.3. Web Hosting

Shopify (Cloud Hosting)

We host our webstore on Shopify's cloud hosting infrastructure, implementing technical and organizational measures to prevent misuse, loss, and data corruption. Security measures include SSL encryption and strong password policies, along with regular data backups.

2.4. Email Services

Gmail and Office365

We use Gmail and Office365 for our regular business email communication. These services have implemented technical and organizational measures to protect your and our data against misuse, loss, and corruption. Your emails are treated confidentially.

2.5. Payment Processors

Mollie

For payment processing, we utilize Mollie's platform, which processes your name, address, payment details, and takes appropriate security measures to protect your data. Mollie may use your data to enhance its services and share anonymized data with third parties as necessary.

Stripe

We use Stripe for payment processing, sharing your name, address, and payment details. Stripe employs technical and organizational safeguards to protect your data and may use it for service improvement and sharing anonymized data with third parties when necessary.

Paypal

Paypal is our chosen platform for processing payments. It handles your name, address, and payment details and employs security measures to protect your data. Paypal may use your data to enhance its services and share anonymized data with third parties when appropriate.

2.6. Reviews

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform, requiring you to provide a name and email address. WebwinkelKeur shares this information with us to associate reviews with your orders and may display your name on its website. In some cases, WebwinkelKeur may contact you for review clarification, and any data shared with them is protected.

2.7. Shipping and Logistics

PostNL, DHL, GLS, SWRPOST, BPOST, PFC EXPRESS

To fulfill your orders, we use the services of various shipping companies. We share your name and address details with these companies only for the purpose of order fulfillment. These companies may engage subcontractors, and your data could be shared with them for the same purpose.

2.8. Invoicing and Accounting

Jortt

For our accounting needs, we use JORTT services and share your name, address, order details, and related information. Your personal data is securely transmitted and stored, and JORTT is committed to confidentiality.

3. PURPOSE OF DATA PROCESSING

3.1. General Data Processing Purpose

We collect and process your data solely for the purpose of providing our services and fulfilling orders. We do not use your data for targeted marketing without your explicit consent. Data is shared with third parties only to meet legal and administrative obligations.

3.2. Automatically Collected Data

Data collected automatically by our website is used to improve our services. This data, such as IP addresses, web browsers, and operating systems, is not considered personal data.

3.3. Cooperation with Tax and Criminal Investigations

In certain cases, we may be required by law to share your data with government authorities for tax or criminal investigations. We will comply with legal requirements while protecting your rights to the extent permitted by law.

4. Data Retention

We retain your data for as long as you are our client. This includes the duration of the applicable administrative obligations. Once you request to cease using our services, we will also consider this as a request for data deletion. We will retain your data only for as long as legally required.

5. Your Rights

Under Dutch and European laws, you have specific rights regarding your personal data:

5.1. Right to Access

You have the right to access the data we hold about you. To exercise this right, contact our privacy officer, and we will respond within 30 days.

5.2. Right to Rectification

You can request corrections to your data by contacting our privacy officer. Upon approval, we will send confirmation of the changes to your known email address.

5.3. Right to Restrict Processing

You can request restrictions on the processing of your data by contacting our privacy officer. We will send confirmation to your known email address.

5.4. Right to Data Portability

You can request to have your data transferred to another party by contacting our privacy officer. We will send a copy of your data to your known email address.

5.5. Right to Object and Other Rights

You can object to the processing of your data under certain circumstances. Additionally, you have the right not to be subject to automated decision-making. Contact our privacy officer for any inquiries regarding these rights.

6. Cookies

We use cookies on our website for analytics and tracking user behavior. Our third-party service providers include Google Analytics, Facebook Analytics, Bing, Hotjar, and TAWK. These cookies help us understand how visitors use our site and may be used for targeted advertising and service improvement.

7. Changes to the Privacy Policy

We reserve the right to modify our Privacy Policy. You can always find the latest version on this page, and if changes impact your data processing, we will notify you via email.

8. Contact Information

If you have any questions or concerns regarding our Privacy Policy, please contact our privacy officer using the following details:

Superschoenen.nl Keizersgracht 520H 1017EK Amsterdam Netherlands Email: support@superschoenen.nl Tel:  + 31 75 3690102

Thank you for choosing Superschoenen, and we are committed to protecting your privacy and data.